Any use by you of our website is conditional on your acceptance of these Terms and Conditions and our Privacy Statement. We may change these Terms and Conditions without letting you know and therefore it is up to you to check this page for any changes. Your continued use of our website means that you have accepted these Terms and Conditions and the Privacy statement.
You must agree that an email can be used as a means of communication.
You must be over 18 years old to buy goods from this site. If you are under 18, you can only use this site with the involvement of a parent or guardian.
Limited Company
Hello Joe is the trading name of Hello Joe Clothing Limited, registered in England & Wales, company no. 7051680. Our registered office is 37 Winslow Road, LONDON W6 9SF.
Prices
We reserve the right to alter prices at any time.
Order Acceptance, Delivery and Contract
We will notify you by e-mail as soon as possible to confirm receipt of your order. Orders placed by you are an offer to purchase and will be accepted by us, subject to stock availability. If something is not in stock, we will either let you know at the time of ordering or as soon after the order has been placed as possible. The contract for the sale of the goods will be formed when we send e-mail confirmation to you that we've dispatched the product to you at the address you provide us with.
Acceptance will be complete at the time that we send this email to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. Once your order has been confirmed, it is not possible for you to change it prior to dispatch.
The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and stated in the Order Confirmation. Title to any product ordered will pass to you once Spoiled Brat has received payment in full for that product.
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
All prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
Credit and Debit cards are debited before items are shipped by Spoiled Brat. All prices include sales taxes (where applicable) unless otherwise stated.
We reserve the right to change at any time any of the details of the garments on the site, including prices, colours and sizes. We reserve the right to change these terms and conditions and we advise that you read through them each time that you use the site.
To securely receive payments over the internet, we use Secure Sockets Layer (SSL) technology to protect your personal information and payment details. We take security seriously and have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. Although we do our best to keep your personal information secure, we cannot however guarantee the security of your information transferred to our site. This website, its content and any contracts arisen out of it are governed by and in accordance with English law. All contracts are conducted in English and by entering into a contract both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.
Terms of Payment
It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law.
ANY online card not present fraud (CNP) or identity theft will be reported to the police.
All fraudulent transactions, will be investigated in full (including declined transactions). All will be passed to the police & all details will be given to the police; phone number, address etc. We will press charges on anyone who carries out fradulent card payments on our site and will look to pursue for damages. Furthermore, all fradulent payments will be blacklisted and be listed on a retailers fraud sharing site (this includes email addresses, addresses, names, IP address and phone numbers)
Authorisation of a transaction by whatever method does NOT guarantee payment. Authorisation will only check the availability of funds and that at the time of the transaction, and that the card has NOT been reported lost or stolen. Additional checks will be made, as appropriate before we release any goods. In the interests of preventing fraudulent use of credit, debit and charge cards, Hello Joe Clothing LTD will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks.
By ordering from the hellojoe.co.uk website you consent to such checks being made. We may need to contact you by letter, telephone or email (to request either a copy of drivers licence or passport) to verify details before we are able to process and dispatch your order or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.
These terms and conditions shall apply when Hello Joe Clothing Ltd accepts your order by e-mail confirming that it has received payment in full for all the goods you have ordered. They shall supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between Hello Joe Clothing Ltd and you relating to your purchase. Hello Joe clothing Ltd. advises that you print off and keep safe a copy of these terms and conditions once your order has been accepted by Hello Joe Clothing Ltd.
You are advised to read (and are responsible for reading) all information on this website fully.
Pre-Order Policy:
When you pre-order a Hello Joe item, this product is reserved especially for you. Your credit card will not be charged when you place your order, your card will only be charged once we send you a confirmation email informing you that the item/items has been dispatched. All of our delivery dates are approximate, because manufacturers regulate this date according to their production schedules. We have no control over their production schedules or inventor. If you cancel your order for any reason, we will happily cancel your pre-order and send you a email confirming your pre-order cancellation.
Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Hello Joe Clothing Ltd and its suppliers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Hello Joe Ltd liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Hello Joe will do its best to correct errors and omissions as quickly as practicable after being notified of them.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available from your Local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.